Frequently asked questions

You can register by clicking on the “Register” Button at the top right corner of the homepage. Please provide the information in the form that appears and submit the registration form for approval.

There is no registration fee on the Kyosk.app platform

You can browse through kyosk.app to learn more about our offerings and business model but only registered customers will be able to browse through our products and place orders.

Yes, If your business has more than one (1) branch you can add more users after creating your group company account, and individual businesses under your group company can place orders.

You can add multiple delivery addresses to your Kyosk account. However, remember that items placed in a single order can only be delivered to one particular address. If you want different products delivered to different addresses you need to place them as separate orders

Each email address and phone number can be associated with only one account only.

My Account is the section you reach after you log to kyosk.app. My Account allows you to view your dashboard, track your active order, view transactions, download transaction/ order history, analytics (buying pattern) and update your contact details.

You need to click on forgot password on the login page and enter your registered email address. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

My Wish List is a list of all the items you have marked as favourites during shopping on kyosk.app. This enables you to shop quickly and add a selected or complete list to your cart for quick Check-out.

You can pay for your order on kyosk.app using the following modes of payment: Mpesa Online, Mpesa On Delivery, Cheque Payments

There is no VAT. However, the transaction fee is applicable for Safaricom (mpesa).

The Kyosk Wallet is a pre-paid credit account that is associated with your Kyosk account. This prepaid account allows you to pay a lump sum amount once to Kyosk and then shop multiple times without having to pay each time. The amount for each order will be deducted from your wallet.

Once you are done adding products to the cart and checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations), prior intimation will be given with a revised delivery slot.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the country which ensures timely and accurate delivery to our customers.

Get all orders delivered for free

The minimum order for delivery KSh 5,000 However, if you wish to check our products and quality and you are placing an order for the first time, you can talk to our customer service team or your account manager in placing a smaller order

You can place your order before 7 PM and get your products delivered between 8 am – 10 am the next day.

Delivery slots are time slots during which you will receive your order. You can select your preferred delivery slot at the time of checkout.

You can log in to your account on Kyosk.app and view the “My Orders” link on the top right corner for all your order status. In case you have any further issues or need more information about your order, you can contact your account manager or write to us at fresh@kyosk.app

Provide access to quality products at competitive prices and have them delivered directly to them within 24 hours. Provide market data visibility and last-mile delivery platform. Provide end-to-end digitization of smallholder farmers’ value chain.

Build a network of farmers and providers. Build a marketplace to ease aggregation and trade. Build eLogistics to facilitate the movement of goods (alongside the marketplace).

Likoni road, industrial area Nairobi P.o box 78848 – 00507, +254 (4) 207 5314, +254 (4) 207 5314, +254 (4) 207 5314. Stay up-to-date with the Kyosk news, events & inspiring stories, by following us on Social Media.

Your competence has an enormous potential to improve the world around us. Working with equally talented colleagues, you will do work that matters in the lives of real people. The impact of your work on their lives will fill them with immense pride.

You will work with smart colleagues who are also very affable and caring. We continuously work to create an atmosphere and interactions that bring the best out of us. Our goal every day is to leave the office even more energized than we came in.

You will find meaning in the work you do through the impact you have on the lives of kiosk owners and their customers, and you will grow tremendously while having lots of fun. From birthday celebrations to TGIFs and family retreats, we have deliberately created an office full of fun and productivity. There is never a dull moment at Kyosk.

We provide equal opportunity for all employees regardless of age, religion, race, sex, marital status, disability, etc. Our diversity reflects our attitude of hearing all opinions to create the best solutions that improve the lives of everyday people.

As long as you bring the best of your abilities, you’ll find yourself a platform to do great work here. Everyone at Kyosk is the CEO of their area of responsibility; we empower you while holding you accountable.

Our goal is for you to thrive because that will in turn enable you to help our retail partners and suppliers to thrive too. We offer paid leave days, health insurance, observed holidays, enhance paternity & maternity leave, and more.

We are re-imagining how to effectively use technology to meet the demands and further develop business opportunities for these retailers. We have assembled a growing team of Product and Engineering professionals from across the continent and adopted state-of-the-art technologies and agile processes to develop a world-class platform that is making its mark on the forefront of innovation in Africa. The Kyosk App ensures that retail outlets get access to quality products at competitive prices and have them delivered directly to them. Kiosk owners can choose their delivery window and method of payment which varies by country.

Manufacturers and Distributors of FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, and last-mile delivery the Kyosk solution solves this major problem of theirs. Over time kiosks develop a trust relationship with us by providing them with quality products and service. This trust relationship serves as a launchpad for offering additional tech-enabled services directly to the retailers, or to the end consumers who frequent the outlets.

First, we run pilots region by region using our own Field Agents. Then we train farmers who have completed our pilots to run further pilots (to drive viral growth). Lastly, we use technology to help franchisee farmers bring onboard more farmers and run pilots while leveraging our app for information as well as to reach service providers (insurance, finance, inputs, mechanization, etc).